Drunken rant - Customer service failure.

Forget that everything costs twice as much for half the amount, has anyone noticed how customer service has fallen off a cliff almost everywhere? Okay, earlier today I ordered food from Boston Market. I get it. It ain’t some five-star snobatorium. But for fuck’s sake, any asshole should know the first rule of customer service is you never quote “company policy” as a reason you can’t resolve some ridiculously simple issue. I placed an order on-line and paid for it with a credit card. Receipt was sent via email and it specifically said, “You DO NOT need this confirmation to pick up your order, just give your name at the counter.” So off I went. I didn’t print the email and didn’t even bother bringing my phone. Inside the restaurant I tell the guy my name, and he’s like, “Your confirmation?” And I say, “I don’t have it. Your website said I didn’t need it.” Dude literally says, “Well then I can’t give you the food,” with a straight face, as if refusing to hand over paid orders is a regular part of his job. So I’m like, “Help me understand this. I paid for the order, your website says I don’t need the confirmation, and now you’re keeping my food.” Dude says he’s gonna get the manager. Perfect. (NOTE: I wouldn't have gotten heated, except that I could see my bag on the pick-up rack. Otherwise they'll spit in your food, or worse.) He disappears into the back and a few minutes later some Jabba the Hutt fat fuck comes waddling up to the counter and says, “I’m the manager.” I swear, this was like a bad movie. He says, “May I see your confirmation please?” Holy shit, the only reason he dragged his fat ass out of the office was because I DIDN’T HAVE a confirmation. Now I’m explaining the whole story again to this piece of shit who says, “Well it’s this store’s policy that we need a confirmation.” Then he just stares at me. And I’m like, “So, you’re not gonna give me my food?.” And he’s like, “It’s our policy, sir.” I go, “It’s your policy not to give people the food they paid for?” And dude is like, “Not without a confirmation.” At this point I’m shaking I’m so fucking pissed off. I'm superfly TNT. I'm the guns of the Navarone. Not because of the 30 bucks this guy was basically stealing from me, but the principle of the thing. This jerkoff has a pretty good job for a major restaurant chain, yet I’ve met panhandlers on the streets of Manhattan with better people skills. Finally I’m like, “How about if I show you my ID?” Ohhh yeahhh… big light bulb goes off in this guy’s simple fucking brain. Now I gotta go out to my car and come back with my wallet. He gives me my cold fucking food and doesn’t even apologize. Instead, he tries to justify his handling of the situation by saying he’s been ripped off by other people who turn out to be thieves. Ohhh… so now I look like a fucking thief to you?. Got it. Great job bro. Promote this guy to district manager!